PulseOps

Incident management platform

Snapshot readyCurated exploration

Upstream: Synthetic reference application · no upstream commit
Default branch: fixture
Revision: fixture 1.2.0
Analysis date: 2026-07-19
Fixture version: v1.2.0
Coverage: Synthetic reference application covering five incident lifecycle paths across a curated 30-file fixture.

Architecture map

Trace responsibilities, not just imports.

Follow persisted relationships across interface, API, service, persistence, worker, and external boundaries.

30 nodes42 relationships

Execution focus is active. Only validated nodes and relationships for Escalate an incident are shown.

Escalation SLA job

Worker · job

Finds overdue incidents and requests escalation.

Escalation service

Orchestration · service

Changes severity and schedules stakeholder delivery.

Team repository

Persistence · database

Finds owners and escalation targets.

Incident repository

Persistence · database

Owns incident persistence queries.

Audit event service

Audit · service

Builds immutable actor and change metadata.

Notification dispatcher

Dispatch · service

Creates delivery commands after incident persistence.

6 nodes · 6 relationships

Focused execution

6 steps

Shows how the SLA job locates overdue incidents, resolves owners, persists severity, audits the change, and notifies responders.

01
Detect an overdue incident
The SLA job queries incidents that have crossed their acknowledgement deadline.
Locate Evidence
02
Apply escalation policy
The escalation service validates the transition and coordinates the mutation.
Locate Evidence
03
Resolve escalation targets
The team repository loads the configured owners and responders.
Locate Evidence
04
Persist the severity change
The incident repository updates the canonical incident record.
Locate Evidence
05
Audit the escalation
An immutable event explains who or what escalated the incident.
Locate Evidence
06
Notify responders
The dispatcher schedules delivery to the resolved escalation targets.
Locate Evidence

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